True to our paramount principle of best possible service and striving to achieve its clientele's complete satisfaction with our collections and fashion propositions as well as the high level of customer service, www.juliabergovich.com follows a friendly and flexible policy on cancellations or partial/full return and of ordered items, after delivery.
Cost-free returns !
www.juliabergovich.com, committed to full customer satisfaction, gives its customers the option of cost-free return of any item purchased, whatever the reason of the return may be. In other words, you may return an item for any of the following reasons:
Note on procedure: UFB wishes to clarify that for logistics and accounting reasons a return is not in any way linked to the substitution of an item with another style, color, or size. In other words, regardless of the underlying reason for the return, the procedure to be followed is as explained below.
RETURN PROCEDURE :
Necessary Conditions and Steps:
1. Please complete the required fields on the Return Form and press “ok”.
2. Printed Return Form.
Note: For sanitary reasons, leggings and earrings will not be accepted for returns, except in the case of defect. Thank you for your understanding.
To fill and send the Return Form, please press here.
Following receipt of the Return Form, by the Customer Service Department, the courier company’s authorized personnel will contact you for the pick-up.
Νote: To avoid unnecessary delays, please make sure you have gathered all materials mentioned above before the time of pickup.
Following the reception of the returned item and following check of the conditions 1,2,3,4 and 5, above, there are 2 options concerning charge reversal: